Refund policy
Refund Policy
-----
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
DIFFERENT SIZE: With being an online retail store, Studio Too Boutique's products often sell out very quickly. If you need a different size, please go ahead and place a new order for the correct size of the same exact item and send the incorrect size back for a refund, just make a note on your packing slip with the new order number.
DEFECTIVE PRODUCT: Once you have received your product, please inspect your order immediately. If you believe you have received defective product, you must contact us within 3 days at studiotooboutique@gmail.com so we may address the issue. We cannot make exceptions once you have had the product for a longer period of time.
BASIC RETURN: You have 14 days (2 weeks) from the day you received your order to exchange or receive store credit. The product must be unworn, unwashed and unaltered. The tags must still be attached and shoes must be in the original packaging (if any). If you are needing to return any item please email us at studiotooboutique@gmail.com with your name, order date and order number and we will email back to you within 48 hours with instructions on how to complete your return. We must receive your merchandise within 14 days from the date the original tracking says the package was delivered. If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged or beyond 14 days from the order date, they will be sent back to you without exception.
To return your product, you should mail your product to:
4161 Highway 1 South Port Allen, Louisiana US 70767
Within 3 business days of receiving your return we will email you with your store credit information. Then you can get your shopping on again! If you had contacted us about exchanging an item we will send you the tracking number for your new shipment and will quickly get your new items sent out to you!
** Please note that Studio Too Boutique is not responsible for items that are damaged or lost while in transit to our boutique! We suggest paying for shipping insurance/tracking and packaging your items appropriately so they arrive to us undamaged! Any shipping costs are non-refundable as they are paid to a 3rd party **You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
LOST PACKAGES: If you have tracked your package and it says it has been delivered but you have yet to receive it, check the address on the tracking information and make sure it is correct. If the address is correct you can go ahead and call USPS customer service as we are only responsible for the item until the post office receives it. After we drop off your package it is in their hands and they are responsible for the delivery of your package. If the address is not correct you can email us and we will look into it further for you!
FINAL SALE: Leggings, Accessories, Socks, Scarves, Hats and Final Sale items may not be returned. Any discounts or promo codes greater than 30% off will also be considered FINAL SALE!!!
Text Marketing and notifications:
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [INSERT A NUMBER] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.